Frequently asked questions

Shopping experience

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

About Silver

What is 925 silver or sterling silver

The highest quality silver for jewelry is called Sterling Silver or 925 Silver. It is called 925 silver because it is 92.5% pure silver. The other 7.5% is another metal (typically copper), which helps strengthen and stabilize the metal.

Is pure silver better?

For jewelry, 925 silver is far better. Pure silver is also known as fine silver and it is not as good for making jewelry for several reasons:

  • pure silver is not ductile, meaning it can’t be easily formed into jewelry or adjusted to fit
  • pure silver is soft, making it less functional
  • pure silver will mix with small amounts of hydrogen sulfide from the air and will tarnish

How is it stamped?

Typically 925 silver will be stamped with a “925”, “S925”, or “Sterling” marking. Not all 925 silver is marked, so you may need to consult the seller on how the quality and purity is assured. Often, if a silver item is not marked the jewelry may only be electroplated with Silver — which makes its value much lower than 925 silver. Metallurgists or reputable jewelry dealers may be able to confirm the purity of the silver by measuring or by applying chemical tests to the metal. Purity test kits for silver can also be purchased and tested at home.

What is 925 silver for jewelry?

Simply put, it is the purest form of silver for making jewelry that maintains its beauty over time. Because it is a stable alloy, it will not tarnish over time. It is more workable by jewelry adjusters. 925 silver will not bleed or shed onto your skin when you wear it.

About Jewelry

Is the jewelry in this online store environmentally friendly and safe for the body?

Yes. All our jewelry is lead, cadmium and nickel free. Consequently, they are environmentally friendly and are hypo allergic to your skin.

What is the difference between filled and plated metal?

Gold or silver plating is a method of depositing a thin layer of gold or silver onto the surface of another metal, by chemical or electrochemical plating. Plated jewelry contains less precious metal than the ones that use filled technology.

Gold or silver filled, on the other hand, is an actual layer of gold- or silver-pressure bonded to another metal. Gold filled is not to be confused with gold plating as filled literally has 100% more gold than gold plating. Gold filled is much more valuable and tarnish resistant. It does not flake off, rub off or turn colors.